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BUSINESS MANAGEMENT ANALYSIS

Coveo Research Finds Lack of Online Relevance Costing Revenue, Impeding Customer Service, Overwhelming Employees, Turning off Shoppers

Coveo Research Finds Lack of Online Relevance Costing Revenue, Impeding Customer Service, Overwhelming Employees, Turning off Shoppers

Online expectations have soared while personalized experiences have not - creating frustrations for consumers and employees. Coveo, a leader in relevance platforms that transform search, recommendations, and personalization, today announced its inaugural Relevance Report, which showed that satisfactory customer experience hinges on the ability to provide one thing: relevance. “Digital technologies have driven...

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Coveo Relevance Report

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