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Council Post: Why Customer Experience Matters Now More Than Ever

Council Post: Why Customer Experience Matters Now More Than Ever

President and CEO of Reputation.com, the first and only complete cloud-based enterprise Reputation Experience Management (RXM) platform. Getty Two customer experience paradigms exist in business: the inside-out approach and the outside-in. For a long time, the inside-out approach prevailed: Companies made decisions based on what was best for the business, not what was best for customers. For these businesses, the most important driver...

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RXM Reputation Experience Management

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